In Seattle, Washington, sitting in a Starbucks - image that. I'm here all week for work. A potential customer is having issue group and the in charge of rolling out new customer wanted someone from our group to come out and hold their hands. But, it's not like I'll be able to do any real troubleshooting while I'm here - the customer won't let us in the site during operating hours, plus we have very limited access to the system.