Speaking of websites, I need to find another electricity provider. TXU changed their wesbite few months ago. Before that, I had my billing set to "paperless" because I don't like getting stuff in the mail. I would much rather do things electronically; they send me an email to let me know my bill is ready and I go online and pay it.

I wasn't a fan of their old website, because you logged into your account, selected 'pay bill' and was taken to a BillPay website. From there, you enter your TXU account and the amount you want to pay - along with your payment information. The trouble is, (first of all) you had to have your account number with you - it's not on the email notification and it didn't carry over from TXU's site - and once you enter your account number, there was no confirmation that you entered the correct number.

With the new site, you just select the 'pay bill' link and pay your bill. The trouble started, however, when I started receiving bills in the mail. I logged into my account and tried to edit my profile and I get an error message that stated if the problem persists, I should call Customer Care, which I did. Customer Care told me, if I'm having trouble with the new website, I should start a new online account. Well, that was great advice! Oh, wait! When I enter my TXU account number for a new online account, it tells me that account number is already associated with another account. And, I can't cancel my current online account because I CAN'T EDIT MY FRAKKING PROFILE!!

And, last night, I went online to pay my electricity bill and got another error that said I should call Customer Care. So, I call the number for the website help desk and tell them I'm getting an error message when trying to pay my bill online and all the help desk person has to say is, "I can take your payment over the phone." All they care about is getting their money.