My troubles with TXU online continue. Yesterday, I get a voicemail from them. "I'm calling about the issues you've been having trying to log into your EBill account. I'm showing there are currently no issues with our website and you should be able to log in now." Um, being able to log into my online account the issue has NEVER been the issue. The issue - that I've been reporting since March or April - is that I'm receiving paper bills in the mail, even though I have been signed up for paperless billing ever since I started an account with TXU over 7 years ago.

At least, that was the original issue. Now, the issue is that they're a bunch of ignorant morons who don't know what the frak they're doing. I first blogged about this back on Monday, June 22, 2009. However, I first reported the issue to TXU in April.

In order to edit your online account options, you first select the account you want to edit from a drop-down list. At first - when they first changed their website - there was nothing in that drop-down list. Then, starting in May, when I clicked the 'Edit Profile' link, or the 'Paperless Bill' link, I would get an error message.

And, starting in June, it went back to nothing in the drop-down list. Also, when I tried to pay my bill online, I got an error message telling me to call Customer Care. And, when I call them, all they tell me is, "I'll be happy to take your payment over the phone." THAT'S NOT THE POINT!! Although, I figured out what was causing that issue. When I tried to make a payment, I selected the option to use my debit card, I entered my debit card information and got the error message. However, if I select the option to use a "credit card" instead of a "debit card" it works fine.

So, the "issue" I have with TXU now is that, through all of this, yesterday was the first time anyone had called me back. Even though, everytime I called, I was told that "Someone from online technical support will call you back." And, the last time I called them, the person I spoke with even said (something to the affect of) "Someone will call you back tomorrow, I promise." That was over a month ago.

Today, I finally spoke with someone with online technical support - I say "finally" because I think I've only been speaking with people in account support. The guy I spoke with today said that he would manually set my account up for paperless billing. It took him logging into my account the same way I would and seeing what I'm seeing. Even though I've been explaining to them exactly what I'm seeing.

Oh, and when the chic left me the voicemail yesterday - saying they're not having any issues with their website and I should be able to log in now - she also closed the case. She didn't wait for me to call and say whether or not I could "log into my account" or that the issue was resolved. She just left a voicemail saying there was no issue on their end and closed the case.